We are travelling from Australia in December and would like to book a tour on 26th or 27th December. Is there the possibility the plane flight may be cancelled due to bad weather and in that case would we be refunded our ticket price.
Thank you
Steven
Tour providers will try their best to make sure all the tour arrangements will be the same as planned. However, to ensure safe and secure tours, tour providers reserve the right to make amendments including altering, postponing and canceling tours due to weather, transportation, riot and many other uncontrollable reasons under very rare and special circumstances. Tour providers also reserve the right to cancel the tour prior to departure, and refund payment if the number of participants is inadequate to form a tour group.
Thank you for your inquiry. Jordan - Customer Service Rep. www.tours4fun.com
Thanks Jeccy, Is it OK to book this tour now (5-3135) since our flights is already confirmed on 28may2011 we would like to take this tour and book it. What if after I've booked this tour and later on the tour it is not confirm, what will happen to my payment? do i get the refunds? and how long it would take to get back my money? thanks a lot to your assitance...
You are welcome to book this tour immediately in order to secure your seats and hotel accommodations for this tour. Please note that it takes 1-2 business days to confirm this tour. If this tour is not able to be confirmed, an alternative tour will be offered to you, within your travel dates. If your purchase can not be confirmed by us for any reason, we will fully refund your purchase without any additional charges. Please review our Cancellation Policy for details.
Thank you for your inquiry. Jordan - Customer Service Rep. www.tours4fun.com
am a Nigerian currently living in Nigeria can my be refund if am unable to secure a visa to the tour,or would you be able to provide an invitation for the process of my entry visa
We do not offer Visa invitations for customers applying for visitor Visas. If you should cancel this tour, there will be a cancellation fee charged. The cancellation fee is dependant upon the tour date and the date of when the cancellation was received.
Thank you for your inquiry. Jamie - Customer Service Rep. www.tours4fun.com
Hi,
I am planning to this package from May 19th - May 24th. The itinerary asks to book return Ticket from Vancouver after 9:30pm on last day of the trip. Please suggest by what time should we be able to reach airport so that I can book my tickets accordingly. Is 11 pm timing for the flight safe enough?
Also as per the itinerary, the site admission fees written are the mandatory ones to be paid at the start of the trip. But if I do not want to take SnowCoach for example. So will the money be refunded or its all mandatory to do all those activities.
Thanks!!!
At the end of the tour, we will arrive at airport at about 7:30pm and as long as your flight is after 9:30pm, you are ensured that you can catch you flight. For the mandatory admission fees, we expect each customer pay for it as they are included in the planned tour package. The mandatory fees price is set and cannot be reduced or refunded for activites not participated in.
Thank you for your inquiry. Jordan - Customer Service Rep. www.tours4fun.com
When I booked this tour and get confirmation, then I booked the flight myself. Is it possible that the tour may get cancelled, then I cannot get refund for my flight ticket?
If you book your flights before your tour is confirmed, you might not have a tour.
Please always book your flights after you receive the confirmation for your tour. We will send you the official confirmation letter and we will let you know when you would need to book your flight and submit your flight information.
Thanks Jamie, am I right to say the tour will depart even if is just a few tour members?
If we are to make a reservation now, is the lump sum deducted from the credit card or we just pay a deposit?
We have to wait for the reservation confirmation before we book for our flight, right? Understand if flight cannot be secured, full refund will be given.
Thanks Chloe
This tour will depart as scheduled for the operating dates scheduled.
Full payment is required upon booking for confirmation.
Your purchase will initiate a reservation process. We will confirm with you via email within one to two business days. The cancellation fee will take into effect once you submit your reservation. If your purchase (tour only) can not be confirmed by Tours4Fun for any reason, we will fully refund your purchase without any additional charges. We recommend each customer to fully evaluate the cancellation policy and also consider purchasing a Travel Insurance policy. Please review our Travel Insurance Packages.
If you cannot secure a flight and request to cancel the tour, your reservation will be subject to the Cancellation Fees listed.
Thank you for your inquiry. Julia - Customer Service Rep. www.tours4fun.com
are they all guaranteed departure dates for June?
can't decide between 6/20, 6/27 or 6/30 for departure.
I need to pick a guaranteed one, so I can purchase
the nonrefundable air tickets for LAX-NYC. can you help me?
My friend and I are really interested in booking the 11 day tour but need to confirm if your tour departure dates are guaranteed as we will be booking non refundable flights. The departure date we are interested in is 13 July 2011. Please advise if this date has guaranteed departure.
Please book your flights after you have confirmed tours and hotels booked for you. At this moment, July 13th is not available. The available times are July 6th and July 20th for this tour.
But I'm inclince to book the on that goes to the Canada side too and not interested in the US side only at all. May I know what is the min no. and by which date will you all inform us if the tour will be happening or not? 1 or 2 weeks b4 the tour? How will you be refunding us if the tour is not happening?
There is a minimum number of passengers required for the Canada tour to depart. We will do our best to let you know if there is not enough passengers for the tour. Generally we will have enough passengers during the heavier summer season. For US side tours, we almost always have enough participants. So, if possible, we suggest you take a US side tour.
If the reservation is not available, we will refund you the tour in full.
You have advised that I receive your confirmation of booking before I book my air tickets. What if I am not able to get the air tickets to reach New York in time to join the tour. Do I get a refund?
Thank you.
No refund shall be given should customers fail to appear on the day of departure as all hotel and tour schedules are arranged ahead of time. Purchasing Travel Insurance is a reliable way to recover your tour expenses in the event of cancellation or interruption of your tour (i.e. medical emergencies, Visa applications, weather restrictions, flight cancellations, or other personal reasons.)
Thank you for your inquiry. Sirius - Customer Service Rep. www.tours4fun.com