Hi,
Only a couple is travelling. So am I eligible for any discounts and if yes then what. No 3rd person is travelling with us. Moreover i m talking about letter only after purchasing the tour. But after purchasing tour and getting letter and ater that if i apply for visa and visas are not granted then what is the refund policy of yours and please email me your complete itenary along with pick up and drop points and all hotels, places, incursions and excursions, food facilities, etc.
We only offer 5% group discount and Buy 2 get one free promotion for this tour. Customers are suggested to book a tour after visas are granted. For details about our cancellation policy, please click on the following link: https://www.tours4fun.com/cancellation-and-refund-policy.php
Please write us an email to service@tours4fun.com with your reservation number if you have already booked this tour with us. E-ticket with hotel information will be sent to you after your tour is confirmed.
Thank you for your inquiry. Hilary - Customer Service Rep. www.tours4fun.com
Hi,
What is there in buy 2 get 1 free promotion. Moreover what could the food bill cost could run for a couple. Moreover you would have to provide us with a letter before or after booking for visa purpose. Which we could give to embassy for visa purposes. Morover what would if we would not be granted visas, then the amount be refunded and is there any kind of Indian tour or tour which would compromise more Indian people in dates we are travelling around.
The buy 2 get 1 free promotion mean if you have 3 people traveling, the hotel accommodation and the bus transportation for the third period is covered. Unfortunately we cannot provide any letters or documentations for you before purchasing the tour. Once the tour is confirmed, any cancellation will subject to our cancellation and refund policy. Currently we do not have an Indian tour however we do have a great amount of Indian guests booking with our bus tours.
Thank you for your inquiry. Jay - Customer Service Rep. www.tours4fun.com
if i book a tour for 6 under the buy 2 for 3 and one member cannot make it, can i get a refund? or can i replace him with another family member? if so, when is the last day to inform you of the change in traveler's name? thank you.
We are pleased to hear that you are interested in booking a tour with us!
If you were to book a tour of 6 people under current promotion, buy 2 get 1 free, and one person could not make it there is no refund to give. Please be aware that 2 people are going for free so there would be no refund if someone in your group decided not to go.
To answer your 2nd question, yes you can replace one person for another but you would have to let us know well before the departure date of your tour and there will be a $30 amendment fee if you change a guest after the tour have been confirmed.
Please remember the following policy for the buy 2 get 1 free and buy 2 get 2 free offer.
*** Offers are provided and confirmed only on an availability basis. Once confirmed, the reservation cannot be changed or removed without a Cancellation Fee. If cancellation of free-fare passenger(s) is made at least 7 days before tour departure date, the reservation will be subject to a $30 Amendment Fee plus the amount for the paid participating travelers.
***Cancellations of the Free Passenger(s) within 7 days of tour departure and No-shows on the tour departure date will be assessed a $405 penalty fee per passenger, that will be paid in cash by the other participating travelers of the reservation. This is a mandatory fee to be collected by the tour guide in order to participate on the tour.
Thank you for your inquiry. Jennifer - Customer Service Rep. www.tours4fun.com
Hi. In case the tour is cancelled due to bad weather by you; how do we get the refund?
Hope you have english speaking guides too. As many reviews we read mentions that you have mainly chinese speaking guides. Pls confirm...
Should the tour is cancelled on our side, first of all we will update that information with you and recommend other available similar tours. However, if you confirm that you will have to give up the reservation, we will make the refund immediately by check, by Paypal or by credit card, which is simply on your choice.
You are ensured that we offer English service during the trip, yet sometimes we also offer Chinese service if need be.
Thank you for your inquiry. Serena Customer Service Rep. www.tours4fun.com
I'd like to reserve now the 3-day-tour to Niagara/Washington/Philadelphia/NYC from NYC deptng. Jul.04,2011 for 1 adult and 3 children if I book now and we have to change the date later on how soon in advance can we make the change and in case we need to cancel how far in advance do we qualify for full refund.
If you change the date after got our confirmation letter, you are subject to pay $30.00 amendment fee. And you have to inform us about the change at least 7 days before the departure.
I am looking at a tour departing on the 2nd of July next year. As you cannot guarantee departure, can you please tell me how long it would take for funds to be refunded if a tour is cancelled? What are the chances of a tour being cancelled at that time of the year?
Hi Tina: According to many years of operation, the chance for the tours to be cancelled is very rare. We will issue a refund in 3-7 busniess days if tour should be cancelled for any reason
Thank you for your inquiry. - Customer Service Rep. www.tours4fun.com
Hi, I note that on the terms and conditions it says :"Your purchase does not guarantee confirmation. Your purchase will initiate a reservation process. We will confirm with you via email within one to two business days."
Given the purchase initiates a reservation process, if the tour is booked out, how quickly do we recieve our money back and how is this return payment made? Do we get the full amount back?
When it says "Prices may vary due to availability. We reserve the right to make price adjustment without prior notice" - so is the amount deducted from the credit details we provide without notice? once we have paid and purchased the tour package, are the prices still subject to change?
I understand that if there are unforeseen circumstances tours may be cancelled, are we refunded in full? are there often other tour options offered to us?
How much notice do we receive if there are any cancellations, noting that some/many tourist will be come from other parts of the world and across the other side of the world, notice of any cancellation is important.
Also confirming that the amount due is in USD?
Thank you
If your reservation cannot be confirmed by us for any reason, we will first recommend other tours with similar itinerary and same or similar departure dates. If nothing works our, then we will issue a full refund at the end of that business day. The refund can be issued to you per your request, the fastest way would be releasing the amount back to your credit card if you used credit card as your payment method, it usually will take the card company 3-5 business days for them to reflect the amount back to your card. "We reserve the right to make price adjustment without prior notice" does not mean we will charge your card with additional amount without notifying you first, if the amount increase after you have already booked the tour from our website (this should only happen if airfare is involved in your order, or there are extreme hotel room rate change) we will first notify you, and ask for your authorization before we will proceed with your order. That statement above simply means that the tour prices would change depending on seasonality and availability, and the tour price might be different in June than when you checked the price back in March.
All amount due are in USD ($) unless stated otherwise.
Thank you for your inquiry. Wendy - Customer Service Rep. www.tours4fun.com
Hi! I ll be in Miami from 09/13 to 09/17, and I want to take Key West with Snorkeling Adventure Tour. I want to take a tour on Wednesday, 09/15/10 from Cheaterfield Hotel,South Beach,, But I heard its gonner be rainning. Do u think such weather good for snorkling, is your tour operate in such weather?
If I buy tour and weather is gonner be bad, will u refund ticket or change the date?
Thank u
If you are worried the weather might affect your travel plans, please buy travel insurance to cover any costs.
If you show up for your scheduled tour and a storm makes the snorkel not possible, we would of course reschedule the tour for you. If it is raining, and you do not want to snorkel during the rain, we would also allow you to reschedule.
However, in all cases, you need to show up for the tour so we can see if we are able to make optional arrangements for you.
We will try to reschedule if there is inclement weather on the day of the tour. If we are unable to reschedule, we will provide a full refund. Payment is refundable if we need to cancel due to inclement weather and we are unable to reschedule. All other payments are non-refundable.