The customer service at tours for fun was not that great. The website itself has glitches that they need to fix. They charged me the wrong amount on my credit card and I repeatedly e-mailed them asking them for the credit. However, they kep..t on saying the discount will apply a few days later. A few days later came, but still there was no credit applied. So I continued to email them. All they said was they charged me the correct amount. I had to explained to them a thousand times that wasn't the case. Finally I called them and had to explain several times in order for them to understand that they indeed made a mistake. I don't understand why it was that difficult to read my e-mails and look at the math calculations. It wasn't difficult at all. So I wasn't sure what it was they didn't get. After many days of corresponding with them regarding this simple math miscalculation and days of frustrations, I finally got my credit back...
The tour itself was rushed. In most of the sightseeing places, we only got to spend less than one hour which was not enough. But I could understand because we got to see many countries. This would be a good tour to sample different countries. But if you want to just relax and take your time to see things, this may not be a good tour for you. I give an extra star because the tour guide was great! She was nice, friendly, and caring. Thank you tour guide C!
Please fix another glitch I am experiencing right now on this sight as I am writing my review! I can't see what I am typing because when I scroll the page down, it automatically scrolled back up and so I can't see what I am typing unless I stopped typing and scrolled down again... It is very annoying... There is a lot of things to fix on this site tours for fun....Read full review
I booked one day from Tour 4 fun prior to the tour. Tour 4 fun got my money for one extra day at the Torcy France hotel. When I checked in at the hotel in France. The hotel said I did not booked the hotel. I have to pay for that day again... I wrote an email to Tour 4 Fun Customer Service to get a refund for the extra day that I booked before. I got no response. I have a receipt from the hotel. I can email to you a copy of the receipt if you want it.Read full review
By: Vimia Miral Riadhy | Mon Oct 07, 2019 at 06.27 AM
The tour was very fantastic, tour guide very exelent, he know so much about the objects. We are very happy
Thank you tours4fun. Next year we plan to Balkan and join with tour4fun again .
The first 3 days with Monica Li as our tour guide it was really excellent she fluently manages to explain in Chinese and in English during the tour. But on our last day of the tour our tour guide Iris didn’t know how to explain fully in E..nglish probably it’s because her English was not that good. When it comes to food we like Chinese food but not always so it should be optional. The hotels are just average.So overall rating on this tour is average.Read full review
This tour was outsourced to another company and we were not notified of this. Instead of the smaller tour we expected, it was over 50 people on a dirty bus with majority of commentary in Chinese. Buying the food package meant only eating Ch..inese buffet and if you didn't buy this then some places didn't have anywhere to eat. This was a lot of distance to cover in 5 days, especially as there is so much traffic in Canada and most of our days were spent on the road and not sightseeing. However, the guides were very punctual.Read full review
This was a 5 day tour !! day 1 picked up and driven to hotel , day 2 leave 7am got to hotel at 9pm,day 3 leave 7am got to hotel at 8.30pm,day 3 leave at 6.10am , day 4 7am got to hotel 7.15pm , we cancelled last day for 2 reasons, we were k..nackered so we cancelled,and couldn't do Niagara falls etc as they left at 7am and were going to drop us off at 8pm to the airport !, our flight wasn't till Wednesday 21/8/19.we got a tex saying we were the only 2 in the group, our tour was sub contracted to compass tour company, the guide said she had never heard of tours for fun !!!on our tour there were 8 people from India, us 2 Australians and 46 people from china, the guide did her best as the bus was full and she spoke in Chinese first, then mandarin and then English , which is fine but when English was spoken all the Chinese were discussing what the guide < ms Renee> had said,we followed the itenary and because we couldn't understand the guides English she had changed the itenary and instead of the war museum, which we wanted to go to we ended up in the cultural museum which we didn't want to go to as we had done that in whistler,during the tour we were told we can do our own tour through the cultural museum which we did, Niagara falls should have been on the Friday first day instead of spending all day in a hotel, and a wasted day, the bus driver was the best part, great sense of humor and he made it memorable, the hotels were all first class ,but we never got to enjoy them as we arrived so late and had to leave so early, also meals everynight were chinese buffet a mix would have been good, we did our own meals.and finally an itenary of all days before the tours with start and finish times would be good, emailed before tours starts or in the itenary when researching the tour,we wouldnt have booked had we had the full info of the tour,.Read full review
By: EDUARDO ARZATE VALDES | Sat Aug 24, 2019 at 01.20 PM
Porque me parece demasiado caro el tipo de comida que ofrecen por el precio que piden. Los buffets chinos no son de la mejor calidad aparte de que no existe variedad en la comida. De las cinco comidas incluidas 4 son buffets chinos.
Well organised. The timeliness of everything was good. In the East tour, the tour guide and bus driver was very friendly. Good choices of scenic and tourist attractions. Good choices for the meals except for the restaurant at Niagara Falls...Hiotels were clean.Read full review