Overall it was a great tour! Lex was a great tour guide! Extremely knowledgeable and openly shared a lot of information with us.
The trip was the most economical way for our family of 7 to see eastern Europe. By then end, everyone was ha..ppy with the trip and learned the places they want to see again and which places they had seen enough of.
The biggest issue i had was, when we went to several of the cities we were simply dropped off in the middle of a shopping center/plaza and told to meet the bus in 2-3 hours. To me, it would have been better drive us around the city, show us the major attractions, have a photo stop or 2, and then give us 60 -90mins of free time for shopping and food.
Some the hotels lacked what i would consider essentials, like a hot water kettle, coffee cups etc. Additionally, most of the hotels were well outside the city center and had only fast food diner dinner options nearby.
None of these things were trip breakers for us, we made do and adjusted as needed.Read full review
1)Your USA Office should have given me invoice number as soon as I paid them here. This was needed by your London office as confirmation of payment. This was not provided to me by your USA office. Although your London office figured out th..at I did make payment, initially they told me that it was my responsibility to talk to USA and get invoice number. NOT EVERYONE CARRIES MOBILE PHONE WITH INTERNATIONAL SERVICE. IT WAS UPSETTING TO START WITH.
2)Your tour GUIDE was VERY rude and was treating passengers as children. EVERYONE and I REPEAT EVERYONE was having heated arguments with him at Eiffel Tower site. He showed us where to assemble after sightseeing and he expected us to come back at a different place. He was after all paid because of tourists like us. And he should remember that.Read full review
By: Dan Li-Dunford, Peter Dunford | Wed Jul 24, 2019 at 11.28 PM
We enjoyed our tour in general. The places we visited were very interesting and eye opening. The hotels were all clean. Food arranged were good. The tour guy Kevin is professional and knowledgeable. We learned much new information from him ..along with the tour. Kevin was also very helpful and efficient. We were very impressed by his professionalism.Without his knowledge, the visits would have been different.
Angela was also a very good tour lady. We enjoyed Niagara Falls trip with her. She worked so hard and looked after all of us very well.We were impressed by her problem solving skills,experience and the ability of dealing with changes.
The only constructive opinions I would like to raise are that we paid for 5 day trip but actually, it was actually a 4-day tour rather than a 5-day one as advertised. We did nothing in Toronto after being picked up in the afternoon and was stuck in the hotel which was so far away from anywhere else and we had nothing to do for all afternoon. Breakfast could have had more variety although it was packed. We would love to have a walked in Kingston but we just sit on the coach instead.Read full review
By: Osama Bin mazhar | Sun Jun 16, 2019 at 08.48 AM
It was a decent tour. Very short time though for all attractions. Nonetheless you will get the glimpse of all locations . Neville is s great guide. Important to note that this is operated by Chinese tour so you will find mostly chinese on t..he trip . Food included / restaurants visited are chinese too so you may choose your own restaurant during that time at a nearby location .
All in all it was a nice trip. We have enjoyed though tiring a bit due to packed itinerary which is understandable.Read full review
By: SURESH THIRUVAMBALAM | Sun Jun 16, 2019 at 03.23 AM
1) Very hectic tour
2) Hotel accommodation are away from city centre and not 4star
3) The guide was rushing out of the bus and not waited for all the tourists to get down from the bus to brief about the place
4) The fourth day was a total w..aste
5) Salzburg was not covered although we were passing throughRead full review
By: NISHIKANT PURUSHOTTAMRAO GAWAI | Sun May 12, 2019 at 05.13 PM
Expectations excelled and surpassed.
Truly professional and high standards of service.
Tour Guide BEN was exceptional. He made the tour very very comfortable. My family found him very very helping, supportive.
Found him very knowledgeable.. when describing about events, places, & historic monuments. Communication was clear and superb. He fas demonstrated great skill in handling people /groups .
Choice of restaurants, good and hotels was superb. We enjoyed good and delicious varieties of Chinese, continental, and French good.
I thing BEN is highly capable , talented , intelligent . He fas demonstrated great skill in handling people /groups and has raised the bar of service standards and added great value to the brand of the company. I thing he is asset to the company deserves much more higher responsilities. My family wish him very best of luck.
Warm Regards
Nishikant P GawaiRead full review
By: Ana V Castellanos de Torres | Tue May 07, 2019 at 10.46 AM
Es el peor tour que hemos hecho. Costoso mas propinas de 42 dólares. por persona que es un robo...pues ya había cancelado el Tour se supone y el guía una persona que no permitió nunca hablar.....tanto así que preferimos perder un dí..a y una noche y no tener que soportarlo.
A nadie se lo recomienddo.Read full review