"The tour itself was terrific. Great tour guides, great route, great experience. I didn't give five starts for two reasons: 1. We toured with a five year old and were told we needed to bring a car seat, but both buses we were on lacked the.. proper hooks/latches to attach the car seat to the bus seat. I'm guessing this is a state law, but still it was frustrating to drag a car seat (I wouldn't have if I hadn't been told to) and not be able to use it properly. 2. We booked a Sausalito tour and a day in the bay tour. From the website I did not realize they were not one continuous tour. This caused a logistical issue when the first bus driver assured us we could be dropped off at the Hilton where we were picked up for the Sausalito tour and the second bus driver indicated we could be dropped off in China town as another guest was being let off there or at the hotel Zephyr, but not at the Hilton because holiday traffic was too busy to go near union square. Walking/Ubering a half mile from China town to the Hilton with the aforementioned car seat (those things are bulky!) and a senior citizen that walks with a cane was not fun. The other frustrating part is we weren't staying at either hotel. I live in the east bay and took the tour with visiting family so we could have easily parked at any hotel. Your company told me which hotel to meet at. It would have been REALLY nice if the full day's logistics had been taken into consideration and we were able to be dropped off where we were picked up or told to meet at the Zephyr instead of the Hilton. So the tour was terrific, but we were all grumpy by the time we got home due to the logistical issues. :/"Read full review
The tour guide (also driver) is funny and knowledgeable on the area. The group is a small group which comfortable to travel with. The only thing is the poor weather on that day but it cant helped.
"We did the tour to yosemite with extranomical on the 1st of jan 2018. Supposed to call them for the confirmation but totally forgot abt it. In the day, the bus came and they didnt call our names and told us that there would be another bus... 30mins passed and no bus. I checked my email and it said that i had to call if within 20mins no bus, so I called. Oh dear me....i found out that i booked the wrong date, it was for jan 1st 2017 instead of 2018 and when i booked and they asked to confirm whether all was correct, i said yes. I thought i would have lost all the money but noooo, they said that we could change to another day or another tour. So, we still went to yosemite the following day. Very good and nice customer service. We had the guide called Jacob and he was very nice as well. We went there with the kids and they enjoyed the tour as well. Thanks extranomical."Read full review