Since I was arriving on day before the tour started I asked for a hotel pre-tour. You were not able to give a name and price of hotel till you said one day before the date.
You did not give me the name of the tour bus till a few days before.. the departing date .
This tour was canceled initially then was back on with out a reason.
Bus was ann old bus without phone chargers at each seat.
Hotels were usually outside the cities so one could not walk in town in the evening after the day visiting was over.Read full review
86% Fabulous tour guides and marvellous views. but.. fair CS
By: Belle Wong | Thu Jun 06, 2019 at 03.36 AM
I booked the tours as a solo traveller.
I was disappointed with the customer service ... they emailed me about the pickup and dropoff details. I had answered them twice about preferring a dropoff in Banff instead of the airport. However,.. the tour guide was not informed.
Let's think about the tour. They sent a different tour guide every day, so the service charge was paid at the end of every single day. They delivered the tour bilingually, in Mandarin and English. That helped me to build up some vocabulary.
Lisa who was the guide took me to Banff took excellent care of me at each location. She told me that it was because I was the only one in my group. Thanks for her thoughtfulness. On my second day, 浩南, another guide, gave us facts and interesting stories during the ride. I was curious about wildlife and asked him many weird questions, for example, would the decline of wolf influence the bear population... I didn't expect a tour guide could answer. However, he did respond to them all patiently with the detailed explanation. He is a brilliant guy.
Likewise, Jasper park was led by a cute guide, Sylvia. She is a detail-minded and well-prepared person. The night before, she sent us a text message about the weather, advice and meetup time. I sat in the front and noticed the notes and plans she did for this tour. She is also very kind and friendly to us.
I have been to more than 20 countries and joined numerous local tours. This tour surprised me by the wonderful tour guides. I would highly recommend this tour if you have the desire to see great sceneries and have incredible tour experience.Read full review
First day, the pick up from airport was late.
Second day, the pick up from hotel to half day city tour also late.
The explanation and detail mostly mandarin.
Not enough time in several places. Bus driver was always late and made the group move to be picked up when space for the bus existed. Hotel in Porto was too far from the city center.
Beautiful scenery even on coach bus. Coach bus very comfortable. Tour is hectic must be a walker. I loved all the sights! Tour Guide Minow and driver Mario were great and very accommodating. Hotels were 1/2 And 1/2, Half good half mediocre.., all clean. All in all, great experience for the money. Will go again.Read full review
By: Evangeline Padilla | Wed May 22, 2019 at 10.09 PM
We had a great time. Daniel, our tour guide was very kind and provided us with the information and insights of each destination. The driver was very professional under different driving conditions and he was so patient with each difficulty ..that came with driving. Although the hotels were not all good, they provided a good breakfast to start our day. We were not able to go to the last stop, Cannes, due to some road conditions. Overall, it was I give this tour 4 stars!Read full review
First of all I had no idea what time and who was picking me up and what hotel I was staying at until day off or night before- tips were mandatory and counted- I had no idea where tour was going each day until that morning- tour was carried ..out in Chinese and English and one of the guides spoke predominantly Chinese and told us if we need explanation to just ask! Vincent and James were awesome and very kind and funny- the stops for lunch should have been at places we could walk or try new things as we waited a long time for group that bought lunch - Columbia icefields trip to glaciers should be stopped! The bus was delayed so we waited for over an hour! We were at one attraction for 4.5 hours! This was a waste of time- I felt the tour was not to explore but to take picturesRead full review
we had a great time. the tour was well organized and our tour guide Marina was the best guide we ever had. very friendly and well knowledged. gave us great tips where to eat and where to go. she made our days delighfull. Please make sure to.. tell her that. thanks.
the only negative thing is that the bus was vey uncomfortable. no leg rooms between seats.Read full review
By: Reynaldo Antonio | Mon May 20, 2019 at 03.35 AM
We didn't get to see some attractions we like because itenerary
changed. The hotel in Athabasca has no elevator, my handicapped partner struggled going up the stairs to 3rd floor. Lot of waiting time for the ride options to finish. Overall.. we enjoyed the sightseeing of beautiful sceneriesRead full review