• Cancellation Policy:
Once all orders are confirmed, our company will immediately purchase the tickets. If the customer changes or refunds after ordering, the tickets cannot be refunded or changed! The remaining amount is the remaining amount after deducting the tickets:
- When the number of people in the order is 1-9: If the cancellation is made 18 days before departure (inclusive), 10% of the  remaining amount will be charged; If the cancellation is made within 17 days before departure (inclusive), 100% of the remaining amount will be charged;
- When the number of people in the order is 10-15: If the cancellation is made 33 days before departure (inclusive), 10% of the remaining amount will be charged; If the cancellation is made within 32 days before departure (inclusive), 100% of the remaining amount will be charged;
Notes:
- These package policies apply for Comfot to First Superior categories.
- For luxury category, the cancellation policies will be sent by your reservation specialist.
- Inca Trail packages, Machu Picchu Citadel entrance, Machu Picchu Mountain and Huayna Picchu entrance, Amazonian cruises, trains and other special services are subject to cancellation charges indicated by your reservation specialist at the time of confirmation.
- In case of no-shows (defined according to hotel policy), there will be a surcharge of 18% (IGV - General Sales Tax) in addition to the rate.
- Groups with over 17 passengers or Incentive Groups may have special cancellation policies depending to the hotels used.
• This tour can be made with a minimum of 2 people.
• Please ensure you are in good health to participate in this tour.
• If you have any special dietary requirements, please make sure to note them in advance.
• Rates do not apply to residents with a stay longer than 60 days or to corporate passengers (from 4 nights or more in Lima).
• If attractions are closed due to holidays, special circumstances, or other reasons, the tour guide will adjust the itinerary accordingly.
• In case of hotel room shortages, we may arrange a substitute hotel of the same grade for you. Thank you for your understanding and support.
• For departure dates during the Easter holiday (March 24 to 31), Inti Raymi Festival in Peru (June 22 to 28), national public holidays (July 27 to 31), Christmas, New Year, conferences, or special events, there may be an additional holiday surcharge. Please reconfirm the price with customer service.
• IMPORTANT INFORMATION ABOUT MACHU PICCHU:
- The first entrance to the citadel requires the mandatory accompaniment of a guide. Please note that the guided tour lasts approximately 2 hours and 30 minutes.
- The entrance to Machu Picchu allows a maximum stay of 4 hours in the citadel, if you want to stay the whole time inform your guide at the beginning of the tour.
- The route to visit the Machu Picchu citadel and schedules are subject to availability.
- For the purchase of tickets to Machu Picchu it is necessary to send full name, date of birth, nationality, passport number of passengers, which must match the current passport that will be used for the trip. It is important to take into account that the entrance tickets to the citadel are non- refundable from the time of purchase.
- If passengers spend the night in the Sacred Valley, Limatours will take care of transferring the luggage to the hotel in Cusco. On the other hand, if they stay in Cusco, the luggage will remain in the hotel storage.
- Machu Picchu does not allow the following items: cameras, drones, walking sticks without rubber tips, camera tripods, selfie sticks, backpacks larger than 40 cm x 35 cm x 20 cm, aerosols, high heels, sharp objects, banners or posters, disposable plastic items (including bags, bottles, and foam containers).
- Train luggage regulations for Machu Picchu: Passengers may only carry hand luggage weighing no more than 5 kg (11 lbs) (backpacks, bags, or briefcases). Allowed dimensions: 62 inches/157 cm (height + length + width). Each passenger is responsible for carrying their own luggage.
• Bus luggage regulations: Passengers may carry up to 20 kg of checked luggage and 5 kg of hand luggage. Excess luggage will depend on the bus's capacity and may incur additional charges.
• Our accommodation rates include breakfast. Breakfasts have assigned schedules according to the policies of each hotel establishment, generally between 06:00 – 10:00; if the passenger has a transfer or withdrawal before the assigned time, the passenger will lose this benefit, not being able to be compensated in another hotel. The services of Room Service or of a box breakfast have an additional cost and don't compensate for the breakfast that can't be served.
• For reservations with train services to Machu Picchu, the seats are assigned according to the availability of the car. Locations can only be arranged after the ticket has been issued.
• We recommend comfortable and light clothing for visiting the coastal areas of Peru and warm clothes for the high Andean area. Visitors are not advised to wear sleeve shirts, shorts, short skirts or short clothing when visiting religious temples or official buildings. Sunscreen, sunglasses, hats and mosquito repellent can be very useful during your stay.
• Please do not purchase wild animals and try to keep your distance from them; avoid buying products made from endangered species; minimize water and energy consumption; reduce the use of plastic products; avoid using aerosols, including insect repellent, sunscreen, and sunblock; ask for consent before taking photos of others; do not include minors in photos; respect local beliefs and traditions. Follow instructions to protect tangible heritage.
• We are not responsible in case of unexpected events such as strikes, climate change or natural disasters. We act as an intermediary for the reservation of services, so that it can't be held responsible for the quality or suitability of services, death, injury, illness, damage, accident, loss, theft, or loss of good, delay or any other irregularity arising directly or indirectly from the provision of services by suppliers.
Depending on your arrival time, your hotel room may not be available until the afternoon. Most hotels allow check-in between 1:00pm-3:00pm, however some charge a fee for early check-in. Please check at the hotel desk to see if you may store your luggage at the hotel if you wish to explore the city on your own before check-in.
The time we mentioned in the itinerary is for reference only. Please refer to your guide on tour for the actual arrangement. The visiting order and duration might be changed according to actual and practical situation for better service.
This tour/activity is overseen by a select local operator in the region. Upon booking your tour or activity and after receiving confirmation, you will be issued an e-ticket detailing the local operator's name and contact information. If you require assistance finding a specific tour, please contact us for more information.